aec 365 Terms & Conditions

1. General Terms

These Terms & Conditions ("Terms") govern the relationship between you ("the Player", "you", "your") and aec 365 ("the Company", "we", "us", "our") in connection with your access to and use of the aec 365 website located at https://aec-365.app (the "Platform"), including all games, sports betting markets, promotional offers, and ancillary services made available thereon.

These Terms constitute a legally binding agreement. By registering an account, logging in to an existing account, making a deposit, or placing any wager on the Platform, you unconditionally accept these Terms in full. aec 365 reserves the right to amend these Terms at any time. Continued use of the Platform after any amendment constitutes your acceptance of the revised Terms.

1.1 Language and Governing Version

These Terms are published in English. In the event of any discrepancy between a translated version and the English version, the English version shall prevail in all circumstances.

1.2 Platform Availability

aec 365 aims to maintain continuous platform availability 365 days per year. However, we do not warrant uninterrupted access and accept no liability for losses arising from scheduled or unscheduled maintenance, technical failures, or force majeure events beyond our reasonable control.

1.3 Modifications to Terms

We may update these Terms from time to time to reflect changes in platform features, applicable regulations, or business practices. We will use reasonable efforts to notify registered players of material changes via the email address associated with their account. The date of the most recent revision is displayed at the top of this page.

2. Age & Eligibility

Participation in any gambling or wagering activity on aec 365 is strictly restricted to individuals who are 18 years of age or older. This restriction is absolute and applies to all players regardless of jurisdiction.

2.1 Age Verification

aec 365 may require you to provide documentary proof of your age before allowing deposits, withdrawals, or continued play. Acceptable documents include a valid national identity card (NID), passport, or birth certificate. Accounts that fail to satisfy age verification requirements will be suspended pending resolution.

2.2 Jurisdictional Eligibility

You represent and warrant that online gambling is not prohibited in the jurisdiction from which you access the Platform. You are solely responsible for determining the legality of your participation. aec 365 makes no representation as to the lawfulness of participation in any specific jurisdiction outside Bangladesh.

2.3 Excluded Persons

• Persons under 18 years of age.
• Employees, contractors, or agents of aec 365 or any affiliated entity, and their immediate family members.
• Persons who have registered a self-exclusion request with aec 365 and whose exclusion period remains active.
• Persons accessing the Platform via any automated script, bot, or non-human mechanism.

3. Account Registration

To access real-money games, sports betting markets, or any withdrawal functionality on aec 365, you must register a personal account. Only one account per person is permitted. Operating multiple accounts — whether under different names, different payment methods, or different device identifiers — constitutes a material breach of these Terms.

3.1 Accurate Information

You must provide complete, accurate, and up-to-date personal information during registration. This includes your full legal name, date of birth, residential address, email address, and a valid mobile number capable of receiving bKash or Nagad transaction confirmations. Providing false information at registration is grounds for immediate account closure and forfeiture of any outstanding balance.

3.2 Account Security

You are solely responsible for maintaining the security of your username and password. You must not share your login credentials with any other person. aec 365 will treat any activity conducted from your logged-in account as authorised by you. If you suspect unauthorised access to your account, you must notify aec 365 immediately by contacting our support team at [email protected].

3.3 Identity Verification (KYC)

aec 365 applies Know Your Customer (KYC) procedures in accordance with internationally recognised anti-money laundering (AML) standards. We reserve the right to request identity verification documentation at any stage of the account lifecycle — including at the point of withdrawal, during account review, or in response to unusual transaction patterns. Verification documents are handled in accordance with our Privacy Policy.

3.4 One Account Policy

Each player may hold only one registered account on aec 365. Duplicate accounts identified by our systems — regardless of whether they are operated simultaneously — will be closed. Any balances held in duplicate accounts may be forfeited, and bonuses claimed across multiple accounts will be voided in their entirety.

4. Deposits & Withdrawals

All financial transactions on aec 365 are denominated in Bangladeshi Taka (BDT). The Platform supports the following deposit and withdrawal methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.

4.1 Minimum Deposit

The minimum deposit amount on aec 365 is ৳500. Deposits below this threshold will not be credited to your gaming balance. Maximum deposit limits may vary by payment method and account verification tier; players are advised to check the cashier screen for current limits applicable to their account.

4.2 Deposit Processing

Deposits made via bKash and Nagad are credited to your aec 365 balance within seconds of mobile wallet approval. Deposits via bank transfer may require up to one Bangladesh Standard Time (BST, UTC+6) business day to reflect, depending on your banking institution's processing schedule.

4.3 Withdrawal Requests

Withdrawal requests submitted by verified accounts are processed as a priority. bKash and Nagad payouts are typically completed rapidly following request approval. aec 365 does not impose platform-side fees on standard withdrawal transactions; however, your payment provider may apply their own charges, for which aec 365 accepts no responsibility.

4.4 Withdrawal Conditions

• Your account must be fully verified (KYC complete) before any withdrawal is processed.
• The withdrawal method must match or be consistent with the deposit method used to fund the account.
• aec 365 reserves the right to request additional documentation to verify the source of funds prior to processing large withdrawals.
• Funds originating from active bonus balances that have not yet satisfied wagering requirements may not be withdrawn until those requirements are met.

4.5 Anti-Money Laundering

aec 365 is committed to preventing the use of its Platform for money laundering or terrorist financing. We apply transaction monitoring, player due diligence, and enhanced due diligence procedures where risk indicators are present. Any player suspected of using aec 365 for illicit financial purposes will have their account suspended and the matter reported to the appropriate authorities.

5. Bonus Terms

aec 365 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins packages, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL cricket, and IPL. All bonuses are subject to the specific terms published at the time of the offer, in addition to these general bonus rules.

5.1 Wagering Requirements

Unless stated otherwise in the specific promotion's terms, all bonus funds are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier will be stated clearly on the promotion's landing page. Players are responsible for reviewing these requirements before opting in to any promotion.

5.2 Bonus Eligibility

Bonuses are available to eligible registered players only. A player may only claim each promotional offer once unless explicitly stated otherwise. Attempting to claim the same promotion via multiple accounts, or via a shared device, IP address, or household, constitutes bonus abuse and will result in the forfeiture of all associated bonus funds and winnings.

5.3 Bonus Expiry

All bonuses carry an expiry period from the date of issue. If wagering requirements are not satisfied within the stated validity window, the bonus and any associated pending winnings will be automatically removed from the account. Real-money funds deposited alongside the bonus are not affected by bonus expiry.

5.4 Game Contributions

Not all games contribute equally to wagering requirements. As a general rule, slot games from Pragmatic Play, NetEnt, and Microgaming contribute at 100%. Live casino games from Evolution Gaming and Ezugi may contribute at a reduced rate. Specific contribution rates are published on each promotion's detail page.

5.5 Abuse and Fraud

aec 365 reserves the right to withhold, cancel, or reverse any bonus or associated winnings where we have reasonable grounds to believe that the promotion has been exploited through low-risk betting strategies, hedging, or any other form of bonus abuse. Determinations of bonus abuse are made at aec 365's sole discretion.

6. User Obligations

By using aec 365, you agree to comply with all applicable laws and regulations in your jurisdiction, as well as the rules of conduct set out below. Violation of any of these obligations constitutes grounds for account suspension, termination, and forfeiture of funds.

6.1 Prohibited Activities

• Multi-accounting: Registering or operating more than one account on aec 365.
• Fraud: Using stolen payment credentials, chargebacks, or false identity documents.
• Collusion: Coordinating with other players to gain an unfair advantage in any game.
• Automated play: Using bots, scripts, artificial intelligence tools, or any software that plays on your behalf without human input.
• Bonus exploitation: Systematically exploiting promotional offers in a manner inconsistent with genuine recreational play.
• System manipulation: Exploiting software bugs, latency, or any technical vulnerability in the Platform to gain an unfair advantage.
• Money laundering: Using aec 365 to conceal, transfer, or legitimise proceeds of crime.

6.2 Responsible Use

You agree to use the aec 365 platform for personal recreational entertainment only. Commercial use, including but not limited to operating gambling services for third parties through your account, is strictly prohibited.

6.3 Communication Standards

When interacting with aec 365 customer support or any live chat or community feature on the Platform, you agree to communicate respectfully. Abusive, threatening, or discriminatory language directed at aec 365 staff or other players will result in immediate account suspension.

7. Account Suspension & Closure

aec 365 reserves the right to suspend, restrict, or permanently close any player account at its discretion, including where:

• The player has breached any provision of these Terms.
• The player has provided false, misleading, or incomplete personal information.
• The player's account shows patterns consistent with fraud, money laundering, or bonus abuse.
• The player has filed an unjustified chargeback with their payment provider.
• The player is found to be under 18 years of age.
• The player's account is subject to a legal order, regulatory instruction, or court direction.
• The player has voluntarily requested self-exclusion under our Responsible Gaming policy.

7.1 Effect of Closure

Upon account closure for breach of these Terms, aec 365 reserves the right to void any pending bets, cancel any active bonuses, and withhold any balance where it represents proceeds of fraudulent activity. Where closure is initiated by the player for personal reasons or under a voluntary self-exclusion request, real-money balances (excluding bonus funds that have not met wagering requirements) will be returned to the player via their verified payment method.

7.2 Player-Initiated Closure

Players who wish to close their aec 365 account voluntarily may contact support at [email protected]. We will process voluntary closure requests promptly and return verified real-money balances within a reasonable timeframe. Players seeking closure for responsible gaming reasons are encouraged to explore self-exclusion options first — see our Responsible Gaming page for details.

8. Limitation of Liability

To the maximum extent permitted by applicable law, aec 365 excludes all warranties, express or implied, in respect of the Platform and its services. The Platform is provided on an "as is" and "as available" basis.

8.1 No Guarantee of Winnings

aec 365 does not guarantee that you will win any amount by using the Platform. All casino games are games of chance; all sports betting outcomes are uncertain. Past results do not indicate or guarantee future performance. You acknowledge that gambling involves financial risk and that you may lose your entire deposited balance.

8.2 Technical Failures

In the event of a technical failure — including server outages, software errors, or connectivity issues — that affects the outcome of a game or bet, aec 365 reserves the right to void the affected round or wager and return stakes to the player's account balance. aec 365 is not liable for any consequential losses arising from technical failures outside its direct control.

8.3 Third-Party Game Providers

Games supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi are governed by those providers' own certified RNG systems and game logic. While aec 365 selects only licensed, audited providers, we are not liable for errors, disputes, or technical malfunctions originating within a third-party game engine.

8.4 Maximum Liability Cap

Where liability cannot be fully excluded under applicable law, aec 365's total aggregate liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the amount of your net deposits in the thirty (30) days preceding the event giving rise to the claim.

8.5 Governing Law

These Terms shall be governed by and construed in accordance with applicable international online gaming law. Any disputes arising from these Terms that cannot be resolved through our standard complaints procedure will be subject to binding arbitration in a jurisdiction determined by aec 365 acting in good faith.

8.6 Contact

For any questions regarding these Terms & Conditions, please contact our support team. Email: [email protected]. Our team is available 24 hours a day, 7 days a week, including during BPL cricket season and all major Bangladeshi public holidays.