aec 365 Privacy Policy

1. Data We Collect

aec 365 collects personal data through several channels: directly from you during account registration and use of the platform, automatically through your device and browser as you interact with our services, and occasionally from third-party sources such as payment processors and identity verification providers.

1.1 Account Registration Data

When you register an aec 365 account, we collect the following information:

• Full legal name — as it appears on your official identity document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Email address — used for account communications and verification.
• Mobile phone number — used for two-factor authentication and mobile wallet (bKash, Nagad, Rocket) transaction confirmation.
• Username and encrypted password — your aec 365 login credentials.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may request copies of one or more of the following documents: National Identity Card (NID), valid passport, driving licence, or a recent utility bill or bank statement confirming your residential address. These documents are used solely for identity and age verification purposes.

1.3 Financial Transaction Data

We record details of all deposits and withdrawals processed through your aec 365 account. This includes transaction amounts in Bangladeshi Taka (BDT), timestamps, payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), and transaction reference numbers. We do not store full payment card numbers — card data is tokenised by our payment processing partners.

1.4 Gameplay and Betting Data

aec 365 maintains records of your gaming activity, including game sessions, bet amounts, wager outcomes, bonus redemptions, and sports betting selections. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical and Device Data

When you access aec 365, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and the URLs you visit within our platform. This data is used for security monitoring, fraud detection, and platform optimisation.

2. How We Use Your Data

aec 365 processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: performance of a contract (operating your account), compliance with legal obligations (KYC, AML, responsible gaming regulations), and our legitimate interests in operating a secure and commercially viable platform.

2.1 Account Operation and Customer Service

Your registration data and contact details are used to create and maintain your aec 365 account, process your login requests, respond to support enquiries, send transactional notifications (deposit confirmations, withdrawal approvals, bonus credits), and communicate important platform updates including changes to these policies.

2.2 Payment Processing

Financial data is used to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer channels, to verify that funds originate from your own verified payment method, and to detect and prevent fraudulent transactions or money laundering activity.

2.3 Legal and Regulatory Compliance

We are obligated to retain certain records relating to player identity, transactions, and gaming activity for compliance with internationally recognised anti-money laundering (AML) standards and responsible gaming obligations. These records may be disclosed to the appropriate authorities where legally required.

2.4 Responsible Gaming Monitoring

aec 365 uses gameplay and transaction data to monitor for signs of problem gambling, including unusual betting patterns, rapid escalation of stakes, or repeated deposits following losses. Where concerning patterns are identified, our responsible gaming team may make proactive contact with the player to offer support resources.

2.5 Platform Improvement and Analytics

Aggregated, anonymised usage data helps us understand how players navigate the aec 365 platform, which games and features are most popular, and where technical improvements are needed. This analysis does not involve identifying individual players and is used solely to improve the player experience.

2.6 Marketing Communications

Where you have provided explicit consent during registration or subsequently opted in, aec 365 may send you promotional emails about bonuses, new game releases, seasonal offers (such as Eid promotions, BPL cricket special offers, or Pohela Boishakh bonuses), and platform news. You may withdraw this consent and unsubscribe at any time by contacting [email protected].

3. Cookies & Tracking Technologies

aec 365 uses cookies — small text files placed on your device by your browser — and similar technologies such as web beacons, pixel tags, and local storage to operate and improve the platform. This section explains each category of cookie we use.

3.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, remember items in your gaming session, and enable security features such as fraud detection and CSRF protection. You cannot opt out of strictly necessary cookies while using the platform.

3.2 Performance and Analytics Cookies

Performance cookies collect anonymised data about how visitors use the aec 365 platform — which pages are visited most often, how long sessions last, and where errors occur. This information is used exclusively to improve platform performance and user experience. No personally identifiable information is contained in performance cookies.

3.3 Functional Cookies

Functional cookies remember your preferences, such as your preferred language, display settings, and the last game category you visited. These cookies are not essential but significantly improve the usability of your aec 365 experience.

3.4 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling cookies beyond the strictly necessary category may impair certain platform features. For instructions on managing cookies in your specific browser, consult your browser's help documentation.

4. Data Sharing & Disclosure

aec 365 does not sell, rent, or trade your personal data to any third party for their own commercial use. We share personal data only in the limited circumstances described below, and always subject to appropriate safeguards.

4.1 Payment Processing Partners

To process deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners operate under their own privacy policies and are contractually bound to process your data only for the purpose of completing your transactions.

4.2 Identity Verification Providers

For KYC and age verification purposes, we may share identity document data with accredited third-party verification services. These providers process your data strictly for verification purposes and are bound by confidentiality obligations no less stringent than those in this policy.

4.3 Game Software Providers

The games available on aec 365 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session tokens to authenticate your game session. No personally identifiable information is passed to game providers beyond what is technically necessary to deliver the game.

4.4 Legal and Regulatory Disclosure

aec 365 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally compelled to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.

4.5 Business Transfers

In the event that aec 365 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players and ensure that the successor entity is bound by privacy obligations at least as protective as those in this policy.

5. Data Security

aec 365 implements a multi-layered security architecture designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no digital system can guarantee absolute security, we apply industry-standard safeguards that are reviewed and updated on a regular basis.

5.1 Encryption

All data in transit between your device and the aec 365 platform is protected by Transport Layer Security (TLS 1.2 or higher). Passwords are hashed using a modern, salted hashing algorithm and are never stored in plaintext. Sensitive financial data is encrypted at rest using AES-256 encryption.

5.2 Access Controls

Access to player data within aec 365's internal systems is governed by strict role-based access controls. Only staff members with a verified operational need to access specific categories of player data are authorised to do so. All internal access is logged and audited regularly.

5.3 Two-Factor Authentication

aec 365 strongly encourages all players to enable two-factor authentication (2FA) on their accounts. 2FA significantly reduces the risk of unauthorised account access even in the event that login credentials are compromised. To enable 2FA, visit your account security settings after logging in via the aec 365 Login page.

5.4 Incident Response

In the event of a personal data breach that poses a risk to your rights and freedoms, aec 365 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident. We maintain a documented incident response plan that is tested periodically.

6. Data Retention

aec 365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations.

6.1 Active Account Data

While your aec 365 account remains active, we retain all registration data, KYC documents, transaction history, and gameplay records necessary for account operation, dispute resolution, and regulatory compliance.

6.2 Post-Closure Retention

Following the closure of your account, aec 365 retains identity and financial transaction records for a minimum period consistent with international AML best practices — typically five (5) years from the date of account closure. This retention period exists to satisfy our legal obligations and to enable the resolution of any disputes or claims that arise after closure.

6.3 Marketing Data

If you have opted in to marketing communications, your contact preferences are retained until you withdraw consent. Following withdrawal of consent, your details are removed from marketing distribution lists within a reasonable operational timeframe.

6.4 Anonymised Data

Aggregated, anonymised data derived from player activity — which cannot be used to identify any individual — may be retained indefinitely for platform analytics, historical reporting, and product development purposes. Anonymisation is irreversible; once anonymised, data is no longer considered personal data under applicable privacy frameworks.

7. Your Privacy Rights

As a player on the aec 365 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

7.1 Right of Access

You have the right to request a copy of all personal data that aec 365 holds about you. We will provide this in a clear, structured format. Identity verification may be required before the data is released to ensure it is provided only to the account holder.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections (such as updating your phone number or address) can typically be made directly within your account settings.

7.3 Right to Erasure

Subject to our legal and regulatory retention obligations, you have the right to request that aec 365 delete your personal data. Where data is required to be retained for AML, fraud prevention, or other legal compliance purposes, we will inform you of the reason we are unable to fulfil an erasure request in full.

7.4 Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you object to our processing but require us to retain data pending resolution of that objection.

7.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

7.6 Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing at any time. To unsubscribe from aec 365 marketing communications, email [email protected] with the subject line "Unsubscribe" and your request will be actioned promptly.

7.7 Self-Exclusion and Responsible Gaming

If you wish to exclude yourself from the aec 365 platform for responsible gaming reasons, you may request self-exclusion at any time. During the self-exclusion period, your account will be suspended and you will not receive marketing communications. For full details, visit our Responsible Gaming page.

8. Contact & Data Protection

aec 365 takes its data protection responsibilities seriously. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact our support and data protection team using the details below.

8.1 General Privacy Enquiries

For all privacy-related questions or data subject requests, please email us at: [email protected]. Please include your registered username or email address so we can locate your account and respond efficiently. We aim to acknowledge all privacy requests within two (2) business days and to resolve them within thirty (30) calendar days of receipt.

8.2 Policy Changes

aec 365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players by email prior to the changes taking effect. The most current version of this policy will always be available at https://aec-365.app/privacy-policy. The effective date at the top of this page identifies the version currently in force.

8.3 Third-Party Links

The aec 365 platform does not contain links to third-party websites. This Privacy Policy applies exclusively to data processed by aec 365 in connection with your use of the platform at https://aec-365.app. It does not extend to the privacy practices of payment providers such as bKash, Nagad, or Visa, whose own privacy policies govern your interactions with their respective services.